Most orders are shipped via FedEx and will arrive within 7 business days (1-2 days processing + 3-5 days shipping). You will receive a tracking # once your order has shipped. Refer to the Product Details section on the product page of forged wheels for estimated production times, then expect 3-5 business days shipping once production has completed.
Shipping times may vary based on holidays and other unexpected factors that Metalfxoffroad.com is not responsible for.
Express shipping is available for additional cost. Call for details (714) 891-7680
Free Shipping is only available on orders with 4 or more cast wheels using Discount Code: FREESHIP. This does not combine with other discounts or sales and covers up to $340 shipping. Applicable only to shipping addresses in the continental United States (not including Alaska / Hawaii).
International Orders: Call (714) 891-7680 or email email@example.com to place orders when the items will be shipped internationally. Orders shipped outside of the US are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling Metalfxoffroad.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the carrier (FedEx) delivering the order.
Damaged Packages: If your order arrives damaged please contact us immediately and we will work to replace the product.
Lost Packages: If your order was lost in transit, please contact us and we will work with the carrier to track down the problem. In the event of a package being stolen from your property, unfortunately we are not responsible and it is recommended that you contact your local police department.
If you have questions regarding this policy, or the status of an order, please contact (714) 891-7680 or firstname.lastname@example.org.
Refund & Return PolicyAny Dealer or Retail return or replace requests must be submitted through the www.MetalFXOffroad.com website by downloading the Warranty Request Form.
Closeout items are non-returnable.
Wheels must be returned in their original (or comparable) packaging and in new, unmounted, condition. Wheels that have been mounted to tires cannot be returned.
Once the wheel(s) have been received by the Metal FX Offroad team and it is evident that tires have been installed, credit will not be issued and wheels will be scrapped. If wheels are received and it is evident they were not re-packaged properly resulting in damage during transit credit will not be issued and wheels will be scrapped.
If wheels are being returned with the understanding that Metal FX Offroad will provide return labels for shipping purposes, the customer has 5 days to print the labels and 15 days to send the product before the they expire.
If the labels have expired and the customer still wishes to return the product, they will be responsible for covering the shipping cost and providing their own return labels to Metal FX Offroad.
Return product must be received by Metal FX Offroad within 30 days from when the Warranty Request Form is submitted. If the product is not received within this timeframe, the customer will be billed for the replacement of the product.
If you have questions regarding this policy, or the status of a return, please contact (714) 891-7680 or email@example.com.